FAQs

Welcome to the Stylish Shoes Help Center!
Here are answers to the questions we get asked most often:

🛒 Ordering

Q1: How do I place an order?
A: Simply browse our website at www.stylish.shoes, add your desired items to your cart, and proceed to checkout. You’ll receive a confirmation email once your order is successfully placed.

Q2: Can I change or cancel my order after placing it?
A: We process orders quickly, so if you need to cancel or modify your order, please contact us immediately at info@stylish.shoes. We’ll do our best to help if your order hasn’t been shipped yet.

📦 Shipping & Delivery

Q3: How long does shipping take?
A: Orders typically arrive within 7–12 business days. We offer:

  • Standard Shipping: $9.99

  • Free Shipping: On orders of $50 or more

Q4: Do you ship internationally?
A: Currently, we ship only within the United States.

Q5: How do I track my order?
A: Once your order is shipped, you’ll receive a tracking number via email. You can also visit our Track Your Order page and enter your tracking info anytime.

🔄 Returns & Exchanges

Q6: What’s your return policy?
A: You may return eligible items within 14 days of delivery. Items must be unused, unworn, and in their original packaging.

Q7: How do I start a return or exchange?
A: Email us at info@stylish.shoes with your order number and reason for return. Our team will guide you through the process.

Q8: Do I need to pay for return shipping?
A: Yes, return shipping is the buyer’s responsibility unless the item arrived damaged or incorrect.

Q9: When will I receive my refund?
A: Once we receive and inspect your return, refunds are processed within 10 business days back to your original payment method.

🧦 Product & Sizing

Q10: Are your shoes true to size?
A: Most of our shoes fit true to size. However, we recommend checking the Size Guide on each product page for specific details or fit tips.

Q11: Do you offer wide or narrow sizes?
A: Some styles are available in wide options. Use the filter or check the product description for sizing variations.

Q12: Do you carry pet shoes too?
A: Yes! We offer fun and functional shoes for your furry companions. Check out the Pet Collection under “Shop by Category.”

💳 Payments & Discounts

Q13: What payment methods do you accept?
A: We accept Visa, Mastercard, American Express, Discover, PayPal, and other secure payment options available at checkout.

Q14: Do you offer any discounts or promotions?
A: Yes! Sign up for our email list to receive exclusive offers and a welcome discount on your first order.

Q15: Is my payment information secure?
A: Absolutely. We use SSL encryption and Shopify’s secure checkout system to protect all transactions.

📩 Still Need Help?

If your question isn’t listed here, we’re happy to help.
Contact us at info@stylish.shoes
We’re available Monday–Friday, 9AM to 6PM EST.